# QUALITY POLICY

The Quality Policy of our company is to provide best online solutions at all levels to meeting all customer requirements and increasing customer satisfaction through the continual measurement, review and improvement of our products, services, and the effectiveness of the quality management system. “Our Customers Win through Quality Products, Timely Delivery, and Superior Service.

We believe that our long-term success can only achieved by fully satisfying and striving to exceed our customers’ expectations regarding the quality of our products and the timeliness and dependability of our delivery and service.

It is therefore our stated goal to provide our customers with quality products, timely delivery, and dependable service. Specifically, we aim to produce and supply to our customers the most technologically advanced services available in our industry.

In order to accomplish the goals we will maintain a quality system modelled after the ISO 9001:2008 standards and work too continuously- improve quality in our products and service through appropriate quality-enhancing techniques until the level of customer satisfaction.

Authority
Quality policy established by the top management and approved by the Managing Director and all other Directors (Technical / Marketing / Strategy / Operations). The Directors of the company must likewise approve any changes to the policy.

Role of the policy
The main role of the quality policy is to communicate the company’s commitments and aspirations with regard to quality, and to define principal objectives for the Quality Management System. The quality policy provides a framework for establishing specific quality objectives, and provides direction for the continual improvement effort.

Communication
The quality policy posted throughout the company. Its role explained and discussed at the general orientation training provided to all employees. The quality policy is also communicated to customers and other interested parties.

Review
The quality policy periodically reviewed within the framework of management reviews of the quality system. This is to ensure its continual relevance and suitability.

# QUALITY OBJECTIVES
Quality objectives are establishing to support and implement the quality policy and continual improvement. Quality planning includes identification and determination of quality system processes, priorities for continual improvement and resources needed to achieve quality objectives and to maintain as well as improve the quality system.

Quality objectives:
Quality objectives established throughout the organization to implement the quality policy, to meet requirements for products and services, and to improve quality system and quality performance.

Quality objectives classified into the following categories:

Policy objectives: These principal, strategic objectives apply to the whole organization. They are typically included in the quality policy itself, or may communicate in memoranda from the top management.

Quality performance objectives: These objectives set specific, measurable targets for improving operational performance to ensure product conformity and customer satisfaction. They apply to departments and functions having direct responsibility for activities that require improvement. Performance objectives are established, documented, and monitored within the

framework of management reviews of the quality system.

Product quality objectives: These objectives pertain to improvement of products and services. The Managing Director and all other Directors as mentioned above and top executive managers responsible for marketing and product development establish product objectives. They can document in product briefs, memoranda, or minutes of meetings; and apply to functions responsible for research, design, and development of products and services.

Quality system objectives: These objectives pertain to improvement of quality system processes and performance. Quality system objectives are established, documented, and monitored within the framework of management reviews of the quality system.

Quality System Planning:
Quality system elements and processes planned to ensure that the system is appropriate for its intended purpose, and that it is effective and efficient.

The purpose of the quality system is:
To achieve the quality policy.
To ensure and demonstrate our ability to provide consistently product that meets customer and regulatory requirements.
To ensure high-level of customer satisfaction.
To facilitate continual improvement and to comply with requirements of ISO standard.